Legal

Privacy Policy

Last updated: March 29, 2026

1. Introduction

Kerios AI ("Kerios", "we", "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform.

2. Information We Collect

Information you provide

• Account registration data (name, email, company name)
• Payment information (processed securely via third-party payment processors)
• Communications you send to us (support tickets, emails)
• Content you create or upload to the platform

Information collected automatically

• Usage data (pages visited, features used, timestamps)
• Device information (browser type, operating system)
• IP address and approximate location
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative notifications and updates
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and security threats

4. Data Sharing

We do not sell your personal data. We may share information with:

• Service providers who assist in operating our platform (hosting, payment processing, analytics)
• Legal authorities when required by law or to protect our rights
• Business transfers in connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures including end-to-end encryption, isolated environments per client, and regular security audits. Your data is stored in SOC 2 compliant infrastructure. We never train AI models on your business data.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You can request data deletion at any time by contacting us at privacy@kerios.ai.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict certain processing
• Data portability
• Withdraw consent at any time

8. Cookies

We use essential cookies to ensure the platform functions correctly and optional analytics cookies to understand usage patterns. You can manage cookie preferences in your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the "last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, contact us at privacy@kerios.ai.